About The Event

Customer Intelligence  for Banking helps retail banks transition from product-centric to customer- centric enterprises, while running leaner and smarter. CI for banking enables retail banks to create exceptional customer experiences that drive differentiation, loyalty and growth.

Banking Customer Intelligence: Seeing Your Customers With New Eyes

“Customer Intelligence is the new marketing”.

“Customer intelligence” will be the most important predictor of revenue growth and profitability”

The Appetite for customer Intelligence is growing

“Customer Intelligence Market – Expected to Reach $4.892 Million By 2020”

Customer Intelligence Market Growth of 20.4% CAGR by 2020

AI is trasforming the way that banks engage with their customers.

“Artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience”

World’s First Customer intelligence for Banking summit

Meet us in San Francisco and Learn How Banking on customer intelligence.

EXPECTED AUDIENCE

SVP, Head of Customer Insights & Analytics
Senior VP, Customer Experience Excellence
Head of Customer Experience Insights and Analytics
Senior Vice President Customer Analytics
VP Customer Intelligence
Director Customer Experience
Multi-Channel Customer and Marketing Analytics

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VP, Manager of Data Analytics
Vice President – Business Intelligence
Customer Journey Manager
Head of Customer Analytics & Strategy Execution
Director of Banking Analytics
Chief Customer Experience Officer
Director, Marketing Planning & Analytics
Client Insights Manager – Marketing Analytics

KEY TOPICS TO BE DISCUSSED

Customer intelligence- the next level of customer experience
Latest CI & Data Analytics Tools and Techniques
Derivation Of Customer Intelligence from Customer Knowledge & Customer Data
The Importance of Customer Insights in a Modern Data-driven Enterprise
Advanced Analytics for Optimizing Customer Experiences

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Using Analytics to Create Business Value & Competing on Customer Intelligence
CI & Data Analytics Tools: Why You Need Them?
Customer Data Analytics & Customer Service Personalization.
What benefits or functionality are likely to be seen coming to the market on the back of Customer Intelligence?
How Customer intelligence tools better than BI?
Is Customer Analytics the Key To Growth In Banking?
 How Predictive Analytics Are Transforming Customer Intelligence within Banks?
How can banks create a successful CRM in the digital age?

ATTENDEES

SPEAKERS

EXHIBITORS

Our Speakers

Diane Magers, CCXP

CEO

Experience Catalyst

Richard Parlour

Principal

Financial Markets Law International

Renee True

Former Customer Insights Manager

Allstate Insurance

Kamesh Moola CFA

Senior Vice President Virtual Channels

Barclays

James Lee

Managing Director, Analytics and Cloud Transformation

PWC

José A. Murillo

Chief Analytics Officer

Banorte

Dwight Flenniken

Chief Marketing Officer

Sunwest Bank

Gabriel Siler Buksztein

Head of Advanced Analytics & Commercial Intelligence

BBVA

Kurt Trauth

Senior Vice President of CX Strategy and Analytics

Stratifyd

Pam Askar, Ph.D.

Director of Advanced Analytics

Ironside Group

Title Sponsors

Insights on CI & Data Analytics

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Media Partners

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