Data Analytics Summit
30th | July | 2021 – Online Virtual Summit
CONFERENCE CHAIR’S OPENING REMARKS
DAMAN SINGH | CONFERENCE DIRETOR | THINKIN EVENTS LLC
OPENING POWER HOUR – PANEL SESSION
- Customer Intelligence Industry Overview.
- Purpose of customer intelligence in banking?
- Importance of customer intelligence in banking?
- How banks and their Customers can benefit from Customer Intelligence
- Customer Intelligence Tools: Why You Need Them?
- How Customer intelligence tools better than BI?
- Open Banking & the Customer Experience.
- Are Digital Humans The Future Of Engagement?
- How an investment in customer intelligence could have yielded great gains for a prominent bank?
- Is customer analytics is key growth in banking?
- How banks can retain customers with the help of Customer Intelligence.
- How Chabot and AI can transform the banking experience?
JAMES LEE | DIGITAL TRANSFORMATION EXECUTIVE | PWC
KAMESH MOOLA | DIGITAL INNOVATION & STRATEGY LEADER | BARCLAYS
SENIOR EXECUTIVE | (TBC) MODERATOR
ACCELERATING DATA SCIENCE FOR CUSTOMER INSIGHTS
This session will cover where the banking and insurance industries are deploying data science and advanced analytics
for Customer Insight and attendees will learn:
-Why starting with the business objective is important for the application of Advanced Analytics
-How Location Intelligence capabilities and datasets can enrich business data for Machine Learning
-How to overcome data science adoption hurdles and rapidly assess data enrichment’s business impact
PAMELA ASKAR | DIRECTOR OF DATA SCIENCE | IRONSIDE GROUP Title Sponsor
BUILDING AN AI & ML STRATEGY FOR THE FUTURE OF FINSERV
-How can ML and AI work together to tackle the challenge of turning unstructured data into valuable insights?
-Use cases for ML & AI applied together to tackle issues like risk/compliance and complaints across multiple customer touchpoints
-What are the strategic capabilities and skillsets necessary to include unstructured data in your short and long-term ML strategy?
-Insights into the unique opportunities in unstructured customer data from the former head of USAA’s Voice of the
KURT TRAUTH | SENIOR VICE PRESIDENT OF CX STRATEGY AND ANALYTICS | STRATIFYD Keynote Sponsor
CUSTOMER INTELLIGENCE MANAGEMENT: INSIGHTS TO ACTION AND RESULTS
DIANE MAGERS | CEO | EXPERIENCE CATALYST
KEYNOTE BY FINANCIAL MARKET LAW INTERNATIONAL
Areas for development in other sectors than payments
The possible next steps after Open Banking
The drivers that will shift the future concept of open banking in long run
RICHARD PARLOUR | PRINCIPAL | FMLI
Developing AI models, besides being a challenging task by itself, nowadays it faces new and relevant requirements such as the need of the intelligent systems to be explainable for humans, in order to allow human beings to understand their decisions (not only using them as black-boxes), avoiding biases and promoting fairness, privacy and security in the AI solutions.
GUSTAVO BOTELHO DE SOUZA | ARTIFICIAL INTELLIGENCE TECH LEADER | BANCO DO BRASIL
FOOD FOR THOUGHT. COULD CUSTOMER EXPERIENCE BE REINVENTED IN THE FINANCIAL INDUSTRY?
Banking clients are eager to be managed in a personalized way. Join me to unveil some key aspects that are critical when interacting with them and how Business Analytics could help.
GABRIEL SILER BUKSZTEIN | HEAD OF ADVANCED ANALYTICS & COMMERCIAL INTELLIGENCE | BBVA
STORYTELLING AND DATA VISUALIZATION FOR EFFECTIVE COMMUNICATIONS DATA
MANAGEMENT/ANALYTICS IN THE AGE OF GDPR
DWIGHT FLENNIKEN | CHIEF MARKETING OFFICER | SUNWEST BANK