Diane Magers, CCXP
Financial Markets Law International
Richard Parlour chairs the EU Task Force on Cybersecurity Policy for the Financial Sector. Richard assists banks and other financial institutions in protecting them from financial crime and strengthening their cyber resilience. This includes using AI and other intel tools to develop AML and risk systems effectively and efficiently, tying the AI approaches to humint in an overarching free-flowing governance structure. It also includes policy, certification, and procedural frameworks, investigations, training, and enhanced due diligence in over 140 countries worldwide. Richard has been a member of the UK Government AML Experts Group, trained FIUs, and is assisting in the establishment of a new EU Task Force on Improving AML Effectiveness across the EU. He has worked in Brussels with the European institutions and is former in house general counsel at LIFFE in London. His firm is called Financial Markets Law International (www.fmli.co.uk)
Senior Vice President of CX Strategy and Analytics
Kurt Trauth serves as the Senior Vice President of CX Strategy and Analytics at Stratifyd, Inc. Prior to joining Stratifyd, Trauth was the Director of Global Customer Experience for Lenovo where he implemented Lenovo’s first global Voice of the Customer program. As well as led USAA’s enterprise CX analytics organization, which has been recognized by Forrester as a consistent leader in Customer Experience across industries.
Among the thousands of decisions being made at your organization every day, there are golden opportunities. Some are small but have an outsized impact on profitability. Others are big enough to reshape your company’s future. So, prioritizing where you apply AI and understanding the potential impact on your business, the best opportunities stand out, and so do the best ways to act on them.
Pam has over a decade of experience in developing AI & Advanced Analytics solutions. Her team of Data Scientists has deep expertise across industries and platforms to quickly identify impactful customer insights within the banking and insurance industries. Pam’s background is in teaching and academic research, and earned a Ph.D. in Developmental Psychology from the University of Connecticut where she taught Statistics, Research Methodology and Psychometric courses. With these skills, Pam and her team can take on a data science as a service effort, or mentor and train clients in specific technologies and data science practices to be self-sufficient.