About The Event
Customer Intelligence for Banking helps retail banks transition from product-centric to customer- centric enterprises, while running leaner and smarter. CI for banking enables retail banks to create exceptional customer experiences that drive differentiation, loyalty and growth.
EXPECTED AUDIENCE
Head of Customer Intelligence
Head of Customer Insight
Global Customer Intelligence Manager
Customer Intelligence Expert
Director Customer Intelligence & CRM
Director, Customer Insights & Needs
Planning and Analytics Director
Manager Business Intelligence
Sr. Customer Experience Manager
Manager Data Science
KEY TOPICS TO BE DISCUSSED
Customer Intelligence Industry Overview.
Purpose of Customer Intelligence in Banking.
Is Customer Intelligence the Key growth in Banking?
How a deeper Customer Intelligence helps to drives revenue and sales.
How a Chabot and AI Can Transform the Banking Experience.
How banks and their customers can benefit from artificial intelligence.
ATTENDEES
SPEAKERS
EXHIBITORS
Our Speaker
Kevin Anderson
Manager Data Analytics | Data Analyst
ING
Nieske Van Woerden
Product Owner Customer Insights Engine
ABN AMRO
Petr Ptáčník
CRM- Head of Data Analytics | Head of Data Science
Moneta Money Bank.
Roland Heeremans
Customer Journey Expert and online Search Specialist
ING
Sanne Kurtzmann
Customer Insights Analyst
Danske Bank
Jeroen van Deurzen
Founder & Partner
The Experience Professionals
Insights on customer intelligence
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